Meet Export v2: Rebuilt with 17+ new fields for deeper insights and analytics
26 structured columns derived directly from your conversations. Precise, hard-calculated values you can trust in any report or dashboard. No AI inference, no estimates, no guesswork.
What’s New in v2
Top Use Cases Unlocked by v2
SLA Compliance Reporting
Use First Response Time + Resolution Time (both in seconds) to measure against your own SLA thresholds. Filter by Assigned To to identify which agents or queues are running behind. Note: empty for conversations still open.
Bot Deflection Rate
Bot Handled is a three-state field: Yes – bot replied, no human involved; No – a human agent participated; No Response – no outbound messages sent at all. Filter each state to accurately calculate deflection rate and identify unresolved conversations.
Agent Performance Dashboards
First Agent Name + Unique Agent Count (number of distinct human agents who sent at least one message) + Resolution Time lets you build per-agent scorecards in Excel, Google Sheets, or any BI tool.
Channel Volume Analysis
Inbound vs Outbound message counts by Channel reveal which channels drive the most customer effort. Counts reflect customer-facing messages only – internal system notifications (e.g. assignment changes) are excluded.
Conversation Lifecycle Tracking
Status + Start Time + Closed At + Duration gives full visibility into how long conversations stay open and exactly when they resolve. Note: Closed At and Resolution Time are empty for conversations that are still open.
Executive-Ready Reporting
Pre-structured columns are designed to work directly with pivot tables, dashboards, and BI tools. Load into Excel, Google Sheets, or Looker and filter or group by any dimension. Empty values indicate either not applicable or data not yet synced – no legend is included in the export.
Run your next export now and start analyzing what’s actually happening in your conversations.
Start Exporting Now →Key Stats
Column Schema Comparison
v1
“Original Format” · 9 columns
Deprecated
Start Time
End Time
Workspace
Channel
Conversation Id
Conversation (text)
Conversation Page / Total Pages
Contact Ids
Removed
Search Reference
Removed
v2
“Enriched Analytics Export” · 26 columns
Current
Format VersionNew
Conversation Id
Status (Open / Closed)New
Channel
Workspace
Start Time
End Time
Closed AtNew
Duration (seconds)New
Resolution Time (seconds)New
Message CountNew
Inbound MessagesNew
Outbound MessagesNew
First Response Time (seconds)New
Assigned ToNew
First Agent NameNew
Unique Agent CountNew
Bot Handled (Yes / No / No Response)New
Participant NamesNew
Participant Emails (excl. when anonymized)New
Participant RolesNew
SubjectNew
Conversation (32KB per page – each page is a separate CSV row or JSON array element)
Conversation Page / Total Pages
Conversation Identity
Timestamps & Duration
Message Analytics
Agent & Bot Metrics
Participants
Content
Ready to upgrade?
Turn every conversation into a data point that drives decisions.
Measure SLA performance, track bot deflection, benchmark agent efficiency, and build executive dashboards – all from a single export, no data wrangling required.
✓ SLA & response time reporting
✓ Agent performance scorecards
✓ Bot deflection metrics
✓ Executive-ready dashboards
Start Exporting with v2 →
Available on all plans · CSV & JSON